One of the growing amount of companies who are making waves by being online-only, it hasn’t stopped the Expedia contact number being one of the most searched for and phoned of any travel company in the UK. This is partly due to the nature of the company having no physical stores that people can go into and get customer service in the same way that, say, Thomson and Thomas Cook users can. However, the rise in the amount of people who need to phone their helpline can also be seen as a sign of the company’s rise towards being one of the most prominent forces in the travel industry – with their market share constantly growing over the course of the last couple of years.
While many of the holiday companies online have focused on offering the lowest prices possible, Expedia have gone about things in a completely different way. Allowing users to completely tailor their travel experience, they have gone after a market of affluent people who want to make sure that their getaways are exactly to their liking. Of course, such a demographic can be difficult to please. While those who have booked holidays at the lowest cost possible are happy to make whatever sacrifices possible to keep prices low, those who have paid more in order to get their perfect holiday are likely to have more qualms. This is another reason why the Expedia phone number is so sought after and so regularly called by consumers.
Thankfully, Expedia’s expert tailoring does not stop with the holidays and city breaks that they sell through their website. The company have also been meticulous in the level of customer service that they offer – and this is done primarily through their main helpline number. Their staff regularly place towards the top of independent customer review sites who log this kind of thing, and users generally have positive feedback about their interactions with Expedia’s UK call centres when they talk about it on social media.
Reasons why people call the Expedia contact number
All travel companies deal with a huge array of different calls from their customers. these can range from general enquiries about things such as the time of their flights and information about their hotel, through to more complex matters that can require a lot of further intervention. Thankfully, the Expedia phone number has been set up in such a way that anyone dialling can quickly get through to a member of staff who should be able to offer a quick resolution into matters.
Some of the more intricate issues dealt with by their customer relations team relate to the cancellation and refunds of holidays, as well as people looking to make amendments to their flights or accommodation after they have booked with the company. Most of the time, this can be sorted out over the course of phone call by a member of their contact team, with a fee sometimes being involved for any surplus and for administration purposes. Other teams deal with matters such as complaints – of which there are still a sizeable amount, despite the fact that they have great relationships with their users.
Away from their helpline, Expedia have also branched out into offering customer service and support through their website. This allows their consumer base to make slight amendments to their bookings and to raise issues through live chat. They also provide some help over social media – but given the often sensitive nature of these discussions, this is somewhat limited. For the most pressing matters, the Expedia contact number is still the way that most experts would suggest getting in touch with the company.