H&M contact number – 0843 504 7745

Ladies fashion, menswear, teenage trends, children’s clothing – H&M has firmly established itself as a global leader in fashion, currently opening the doors of around 3,500 stores in 55 countries. Of course, if you would rather shop from the convenience of your home or workplace, you’ll find a world of choice at www.hm.com – once online you can also request a H&M catalogue to read at leisure. There are many reasons customers have for contacting H&M such as stock enquiries, tracking orders, making a payment and in certain cases even raising complaints – the list goes on. Fortunately, you can address all these queries and more via the Topshop contact number.

Contacting H&M

H&M contact number

H&M phone numberIf contacting H&M via phone you will find that their Customer Service lines are open from:

  • 8am until 9pm Monday to Friday
  • 9am until 6pm on a Saturday
  • 9am until 5pm Sundays & Bank Holidays

Contacting H&M via email

You can email your enquiries at any time via customerservice.uk@hm.com

Want to write to H&M head office?

Please send any written correspondence to:

H & M Hennes & Mauritz UK Ltd
25 Argyll Street
London W1F 7TS

Making H&M Payments

There are various options when it comes to paying for your H&M out-of-store purchases, for your convenience we have highlighted some of the most commonly requested pieces of information.

H&M contact numberPayment methods include:

  • In-parcel slip – payments should be made within 20-days of the invoice date
  • Monthly invoice – payments should be made within 45-days of the invoice
  • Monthly instalments – payments can be typically split over 11-13 months

Having difficulty making a payment? Why not talk to the H&M Finance Team? Lines are available from 8am until 9pm Monday to Friday, 9am until 6pm on a Saturday and from 9am until 5pm on a Sunday & Bank Holidays.

Returning a parcel to H&M

Sending goods back to H&M can be done in either of two ways and must always be sent with 28 days of a delivery receipt.

Orders delivered by courier can likewise be easily returned by a H&M courier – one call to the H&M Customer Service team is usually all it takes to arrange a convenient collection time.

If your order was delivered by Royal Mail returns can be made simply by completing the returns slip and taking your parcel to your nearest Post Office.

Please note that email receipt confirmation is typically sent within 14-days, if you haven’t registered your email details with H&M or would prefer to speak to a member of the H&M team please call the H&M contact number.