Power NI is Northern Ireland’s largest electricity energy company. The company is engaged in the distribution of electricity and value energy to homes, businesses, and farms, and other establishments. Apart from power distribution services, the company offers a wide range of related services, including insulation, solar panels, boilers, renewable energy products, monitors and alarms, besides other products and services.
Power NI has set up a dedicated contact centre for customers to call, on any issue pertaining to their account. The Power NI contact number is 03457 455 455, and the lines are open 08:00 am to 07:00 pm Monday to Friday. Customers may use this Power NI contact number to enquire about billing issues such as clarity on different aspects of the electricity bill, to raise a complaint about high electricity bill, for information on Keypad card, for information on what to do on loss of Keypad powercode, to seek transfer or disconnection of services owing to shifting of house, for making benefit entitlement check, for raising complaints, to raise issues or clarifications related to payment options, for setting up direct debit, and for any other reason.
Contacting Power NI customer services
PowerNI has a strong online presence, including Keypad options for purchasing top-up power easily. There are online options to view electricity bill, submit metre readings, and several other options. The Power NI contact number is open for information, clarification, and help on these self-service functions as well.
PowerNI has a very robust customer support set-up. The Power NI contact us page offers a number of FAQ, which guides customers, and minimise the need to contact customer support. Customers may email or call the PowerNI contact number, if they do not get what they are seeking for in the FAQ, or if the matter has to be reported directly. The customer support agents are known to be friendly, courteous, prompt, and efficient. The issue is handled by experienced staff who makes every effort to solve the issue in the shortest possible time. The company generally gets positive reviews and ratings from customers, who are overall satisfied with the customer care team.
Phoning the Power NI contact number
In case the customer is unhappy with the resolution offered by the customer service team, they may chose to contact the Head of Customer Support, to have a re-look at the complaint. The contact number for Head of Customer Service is 03457455455, and the lines are open 08.00 am to 07.00 pm, Monday to Friday. All complaints are normally resolved within 10 working days.
However, the Power NI contact number to report loss of power supply is different. This number is 03457 643 643, and belongs to Northern Ireland Electricity, a different company to PowerNI. These calls cost the same as local and UK land lines, and are usually included in free minute packages provided by major telecom operators as well.
Power NI, part of the Viridian Group plc, has its corporate office at 64 Newforge Ln, Belfast BT9 5NX. The corporate office contact number, different from the Power NI customer care telephone number is +44 345 745 5455.